Refund and Return Policy

Refund and Return Policy

Return Period:
You may return items within 30 days of receipt for a full refund or exchange. Items must be in their original condition, unused, and in the original packaging.

How to Initiate a Return:
To initiate a return, please contact our customer service at support@kismara.com to obtain a Return Authorization (RA) number. Include this number on your return package.

Refund Process:
Once we receive your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase.

Shipping Costs:
Shipping costs are non-refundable. If you receive a damaged or incorrect item, we will cover the return shipping costs.

Exchanges:
If you would like to exchange an item, please follow the return process and place a new order for the desired item.

Final Sale Items:
Items marked as final sale or clearance are not eligible for returns or refunds.

Contact Us:
If you have any questions about our refund and return policy, please reach out to us at support@kismara.com

Thank you for shopping with us!